Terms and Conditions

When an order is placed, the customer accepts our Terms & Conditions. Terms & Conditions may change without prior notice. Our hours of operation are Monday through Friday, 10:00am to 5:00pm EST.

MADE-TO-ORDER PRODUCTS
Our products are handmade, and items that are not in stock are all made-to-order. Therefore, orders may not be cancelled after they have been placed with a 50% deposit.

SHIPPING
Orders are shipped FOB Fort Myers; FL. Shipping rates are calculated based on transit distance and the density of the shipment. When placing your order, please verify that all contact information is correct, including billing and shipping. Special shipping requests must be made at the time of the order. Any fees associated with special requests are the responsibility of the customer and must be prepaid before delivery; Jo-Liza will not be held responsible. We do not ship C.O.D. We will contact the customer for approval if the shipping cost exceeds 30% of the merchandise total.

PAYMENT TERMS
We do not extend terms. A credit card number is required at the time of order. Orders cannot be packed or processed without payment
information.

Full payment is expected before order ships out.

PREPAYMENT REQUIRED
Prepayments are required on all orders and must include the cost of shipping. Jo-Liza will contact a customer up to three times to collect payment information to process an order {via phone or email}. The third is the final time we will contact the customer and their order will be automatically closed. If the order is closed, the goods will be released, and a new order must be placed. Customer agrees to pay all collection costs and attorney fees on late payments.

LEAD TIME
We can often ship the same week your order is placed, if items are in stock. However, average lead time is 6-8 weeks, but this can vary greatly as our inventory is constantly turning over. Please feel free to contact us if you would like to request an ETA for your order, and we will do our best to provide you with the most accurate estimation based on current information.

PRODUCT INFORMATION
All Jo-Liza products are handmade. Variations in color and size is expected. These are not flaws.

IN-STOCK PRODUCTS 
Orders for In-Stock products may not be cancelled after the item ships. An item has been shipped when we have generated a tracking number and provided this to the customer.

DAMAGES OR CLAIMS
Jo-Liza advises that you should not sign for orders that appear to be damaged. Please examine your order upon arrival for any discrepancies. Please keep all packaging until after inspection of all items, in case an item must be returned. Jo-Liza will not provide additional packing for returns. Claims with images must be submitted at jolizainternational@gmail.com within 7 days of receipt. No returns will be accepted without prior approval. Call tags will be issued at Jo-Liza’s discretion. Credit amount will be determined within 7-10 business days of receipt of your claim form. Replacements for claims are based on availability at the time a claim is received. All credits will be either put toward future purchases or refunded via check. Refunds are issued once the returned merchandise is received at our warehouse. Unauthorized returns and refused shipments will be charged a 20%restocking fee and all freight charges. If you need additional information concerning your claim, please contact us via email at jolizainternational@gmail.com.